Awhile before the Costa Concordia accident/incident occurred, I had commented to my in-laws that I would turn down a job offer to work for Carnival Cruise Line’s PR department. They’re a cruise family (as are we) and we’ve at various points in time talked about the “what ifs” of one of the family working for a cruise line.
One thing that’s important to me as a public relations professional is that the clients I work with make plans, conduct training and generally take action to avoid problems, instead of crossing their fingers and hoping that some PR pros and customer service staff will clean up their messes. In my opinion, as a consumer, PR girl and cruiser, there is something wrong with Carnival Cruise lines. Read the rest of this entry