You’re Doing It Wrong

I shoo’d a very pleasant salesman (let’s call him Steve since I can’t remember his name) out of our office yesterday. He was selling pampering packages at a “newly opened” spa down the street at a very low price and only had three left.

I barely gave the man the time of day and actually felt a little bit guilty, but here’s why I sent him packing:

  • Last year a pushy salesman had to be kicked out of my office by my boss because he kept trying to convince me I needed a pampering package from a newly opened spa down the street… coincidentally the same package Steve was offering at the same location, but the spa had a different name.
  • Steve asked questions that no woman would say no to (except for me) like: Would you like to be pampered for 90% off? Who doesn’t need a relaxing massage? Those cornering questions annoy me, since they are asked to get me to crack open my wallet while exclaiming “I want that!”
  • Our building has a “No Soliciting” sign posted at the entrance, so I assumed Steve couldn’t read anyway.
  • Really? Only 3 left? I know it’s supposed to make it seem popular or urgent but I saw more than 3 package vouchers in the portfolio he fumbled with.

{Available on Etsy}

Seriously Steve, you’re doing it wrong.

Since Steve was so nice, I rushed him through his pitch and got him out the door in 2 minutes. He’s doing his job and probably lives on door-to-door sales so I wanted him to get on his way for me to get back to my job.

Sales people often get a bad rap and are viewed often as pests. That’s not an excuse for rudeness though. I try to be a nice person but found that simply being nice, wastes my time with salespeople. So I’m trying to cultivate a balanced nice, but firm, manner in which to send them on their way (quickly!).

Any tips or stories you’d like to share?

Related Posts:

What’s in a name?

When a customer has to tell you how to do your job

Small world syndrome

Advertisements

About Probably Rachel

PR professional and social media enthusiast, blogging about life, marriage, coffee and type 1 diabetes. You can follow me on Twitter also @ProbablyRachel

Posted on September 6, 2012, in Commentary, Customer Service, Rants and tagged , , , . Bookmark the permalink. 4 Comments.

  1. Ugh, I wish I knew how to do that! Make them go away quickly so that they don’t waste both of our time, but make them do it with a smile on their face and appreciation in their hearts. Who actually buys stuff from people who go door-to-door or office-to-office anyways?

  1. Pingback: Think Local « probablyrachel

  2. Pingback: Feeling Left Out | probablyrachel

  3. Pingback: Whatever happened to customer service? | probablyrachel

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: