Posted by Probably Rachel
Thanksgiving is coming up and more and more things are happening that make me realize how important it is to say “Thank you.” Honestly, it’s two words that go a really, really long way with people.
I was knee deep in wedding thank you notes when I got really sick with DKA and was admitted to the hospital, then the whirlwind of our lives happened and the thank you notes (75% written) sat unsent and I felt like scum. Everyone had been so generous and so supportive of us, but they were still waiting on a thank you note. In this case, I figured that “better late than never” applied.
In our everyday lives, expressions of gratitude are extremely important. But looking on a larger scale, and into the communication industry, gratitude goes a super long way with customers, supporters and partners. Saying “thank you” is a big part of customer service (as are using other basic manners).
Non-profits are usually great examples of organizations who have saying thanks down to an art. Without generosity and support they can’t succeed and they frequently acknowledge that. An organization which I particularly close to that does a fantastic job of saying thank you is Humane Ohio. I interned for them when I was a junior at Mount Union. They take gratitude seriously with a section of their e-news dedicated to saying thanks and constant social media updates about how awesome their volunteers are and about organizations that partner with them for fund raising.
I personally think more organizations should take a page from their book and say thank you. It’s not just about the good things your organization does, it’s also about the good things people do for your organization.
In all honesty this post is a long time coming based on several events including my late thank you notes, the gratitude expressed to me for my help and an organization that neglected to say thanks to a partner.
You shouldn’t do good things just to be thanked but if someone helps you out, use some manners.
(Note: Humane Ohio did not ask for me to write about them, nor were they aware that I was writing this post.)
About Probably RachelPR professional and social media enthusiast, blogging about life, marriage, coffee and type 1 diabetes. You can follow me on Twitter also @ProbablyRachel
Posted on October 13, 2011, in Customer Service, Social Media and tagged Conversation, Customer service, Facebook, Life online, manners, Marketing, Networking Sins, Social media, Technology and Communication, The customer is always right. Bookmark the permalink. 7 Comments.